Refund policy

At Hewerd, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return or refund.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in original condition
• The item must be in its original packaging
• Proof of purchase is required

Wrong Product or Damaged Items

If you receive a wrong item, damaged product, or face any issue with your order, please contact us within 30 days.

Email: heweredhelp@gmail.com
Include:

• Your order number
• Clear photos of the issue

We will arrange a replacement or full refund at no additional cost.

Refund Process

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be processed to your original payment method within a few business days

Return Shipping

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
• Shipping charges are non-refundable

Non-Returnable Items

Some items may not be eligible for return, including:

• Personal use items
• Final sale or clearance items

Contact Us

For any questions or return requests:
Email: heweredhelp@gmail.com